1.What is the procedure to buy SAN Laser machine?
1)Finalize your machine details with our manager with all the other requirements.
2) Deposit 30% of the total payment.By T/T or Paypal ,All is ok .
3) We will prepare the machine for you after we receive your deposit.
4) After completion ,you can inspect the machine at our factory. We can also send photos/videos if required.
5) After satisfaction, you pay the 70% balance to us.
6) We will pack machine with export woodenbox and send to sea port.
7) We will send all documents to you after one week of sailing.
2.Do you offer any warranty for the machine or parts used in it?
1) The warranty of machine is 12 months, and during this period we will send you the parts (free of cost) for repair/replace. After the warranty period is over there would be a charge for the same.
2) The warranty of some parts like lens, mirrors and laser tube is 1 week after you receive the machine.
3) The warranty is dated from you received machine.
3.How do you provide service to machine in need during warranty?
During warranty, we send parts for replacement and provide tech support to you directly (by video, photo, telephone, mail support or staff).
4.If my machine breaks down how long would it take to get started again..?
We understand that a Down time and waiting period could hurt your business so we try our level best to solve your problem within 24 hours.
5. Do you provide service support across other country except China?
Yes we have our engineer with more than 10 years experience. Can speak English very well .Any time , we can come and support you for technique if your team need.
6. Can I also engrave with laser cutting machine..?
yes, with some power settings you can engrave to some extent with the same laser cutting machine giving you the double benefit.
7. Are you the manufacturer or supplier?
Both. We both manufacture and supply the laser systems in our company .
8. Do you also customize the machine for specific applications?
Yes, we can do the customization according to the customer requirement. We make machine body by ourselves , so its easy for us to make new style .